Go to Events, tap your event and tap View more. Analytics shows views, sales and revenue. Users lists everyone with a ticket, plus Interested, Request and Transferred tickets. Click a purchase ID to open the payment in Stripe, where you can refund it.
Step by step
- Go to Events, tap your event, then View more.
[Screenshot: step01-01-screenshot.jpg]
- Analytics shows views (web and app), tickets sold, conversion rate and total revenue.
[Screenshot: step02-02-screenshot.jpg]
- Users > Purchased tickets lists each buyer with their email, ticket type, platform, date and purchase ID. Use Export users or Email attendees at the top.
[Screenshot: step03-03-screenshot.jpg]
- To refund, click the purchase ID. The payment opens in Stripe, where you can tap Refund.
[Screenshot: step04-04-screenshot.jpg]
- Promo Codes shows how each code is performing.
[Screenshot: step05-05-screenshot.jpg]
Full guide
Users sub-tabs
Purchased tickets (everyone with a ticket), Interested (people who saved the event), Request (approval requests for private events) and Transferred tickets (see Ticket transfers).
Spots occupied
Shown above the list, for example 2/40 spots occupied.
Type column
Shows whether the buyer is coming with friends or wants to meet new people.
FAQs
What are the Groups, Feedback and Embed code tabs?
Needs checking before publishing: not covered in the walkthrough. Worth separate articles.
For editors: grey [Screenshot] and [GIF] notes show where each image goes. Files are on Joe's Desktop in Clyx help centre (working files) > Help centre media. Delete each note once its image is in, then delete this box and tick Published.
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